5 Star Reputation – Digital Experts for Independent Dealers

Customer Care Apprentice

Click Dealer is a performance partner for dealerships with over 15 years’ experience and a portfolio of award-winning, integrated products and services including: websites, SEO, DMS, lead management, online sales software and a reputation management platform.

With over 1,300 independent and franchise dealership clients, Click Dealer is an industry leading automotive software provider with innovation at its very core. The business is constantly striving to increase profitability for its dealers and give them more hours in their day, through a combination of leading tech, industry expertise and a tremendous appetite to keep on improving.

As the digital dealership experts in an industry in which inertia has been a long-standing problem for forward thinking, Click Dealer has continued to innovate to stay ahead of its competitors and provide products and services for used vehicle dealers before they even know that they want them!

We are a family-run business and as such have a fantastic working atmosphere. Our office facilities are modern, spacious, well-equipped and are situated within close proximity of Stoke-on-Trent train station.

Click Dealer is looking for a motivated and adaptable individual who can assist the Customer Care Team in the day to day running of the department. Previous experience would be great but is not necessary for applicants.

Job Role:

  • To support all other departments with customer care activities.
  • Answer inbound calls coming in to the business.
  • Liaise with colleagues and transfer calls to the correct department.
  • Log customer calls on Click Dealer’s in house system and monitor the case’s progression, chasing colleagues if needs be.
  • Maintaining customer records and updating information if needs be.
  • To maintain internal records of customer communications and update your colleagues where relevant.
  • Liaising with third parties and external companies for new customers in arranging feeds.
  • Covering other members of the department for holidays and absence where needed.
  • Escalating customer complaints when necessary to the department manager.
  • Salary: 12k p/a

The Candidate:

  • The Candidate:

    • Excellent communication skills
    • Well-Organised
    • Ability to work in a team or individually
    • Highly motivated
    • Customer centric attitude

Benefits:

  • Birthday off as additional holiday
  • End of year bonus scheme
  • Employee benefits scheme including:
    • Free phone insurance
    • Discounts at popular food chains
    • Discounts at popular gym chains
    • Discounts on the high street
    • Discounted cinema tickets at Vue, ODEON, Cineworld
    • Discounted Apple products
    • And lots more
  • Employee rewards and recognition scheme base on monthly performance
  • Free training and personal development programme
  • Free parking
  • Friendly office, open plan, great location
  • Immediate start

Location

Winton House, Stoke Road, Stoke-on-Trent, ST4 2RW (Excellent train links)

“Since joining Click Dealer we’ve seen a huge increase in the volume of leads, conversion and in turn profitability. We’ve saved at least a day a week in admin time through using one end to end system! They’re extremely pro-active with a portfolio of leading tech, Click have helped to make my business a seamless operation so we can focus on high quality customer service. I’d highly recommend them to any forward-thinking dealership looking to progress to the next level.” – Scott Sibley, Redgate Lodge – Winner of The Car Dealer Magazine Dealers Dealer of the Year Award 2017

Scott Sibley, Redgate Lodge – Winner of The Car Dealer Magazine Dealer’s Dealer of the Year Award 2017

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