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Meet the Clickers – Jen Phillips

Meet the Clickers is back once again with Quality Manager, Jen Phillips, in the hot seat this week. We sat down to discuss everything from board games to appropriate touch!

Hi Jen, I hope you’re well. Could you explain to us all how you started at Click please?

I am thanks. Unfortunately, I was made redundant a couple of years ago and not many people were hiring “people who can do technical writing and process management and software quality stuff” so I broadened my search to include software testers. That’s the role I applied to here, but it became clear in the interview that actually Click needed someone who could do technical writing and process management and software quality stuff!

Interesting. How has your role changed since you joined?

It hasn’t changed direction much, but has grown significantly in scope and responsibility – I’m now Quality Manager and not just doing the work, but overseeing workshops that get a wider group of people involved in improving the quality of Click products.

If life is a game, like some people say, what are some of the rules?

Heh. My life is full of games. I own over 100 board games, so I am quite familiar with rules! I think the best one I ever heard, that has the broadest application to life, is one known as Rule 7. It states, “Do not take the ****” and basically it means that you should stick to the spirit of the rules rather than the letter.

I like that! We can’t follow the rules all the time. What was the most memorable gift you’ve received?

On the day I got married, my friend and her girlfriend turned up with this stunning picture of Stongehenge and I just fell in love with it. It’s still over the fireplace, where it has been in every house we’ve moved to since.

Who has impressed you most with what they’ve accomplished?

There are so many people lauded as inspirational idols, but it’s easy to reach the heights when you’re starting from a privileged position of money and education. I’m more impressed by ordinary folk getting on with ordinary things regardless of whatever life throws at them.

What do you like to do in your free time?

I’ve already mentioned my board games collection. I also go dancing and I’m part of a choir. And I knit, crochet, sew, bake, write… I dabble in pretty much anything a bit creative!

I can certainly vouch for your baking! From all your Jen’s Zen sessions, which has been your favourite?

Appropriate Touch. Physical touch is fundamental to human socialisation and building positive relationships, but as a society we’ve forgotten how to approach it safely and respectfully and we’re almost afraid to talk about it. It was a warm, positive conversation and I think a lot of people realised that it’s not complicated – touch is fine if it’s wanted. I also got some lovely hugs, which always makes my day better!

What is something that a ton of people are obsessed with that you just don’t get the point of?

Football. I just can’t get my head around why people spend so much time and money to stand in the cold and rain watching a bunch of people kick a ball around.

I don’t think I can answer that in all honesty… What do you hope never changes?

The curiosity of humanity. Buildings, languages, civilisations – they all come and go, but are always pushed forward by exploration, investigation and invention. It’s curiosity that has given us cars and smart phones and washing machines and medicines. Curiosity has taken us to the moon and our machines to Mars and the edge of the solar system. It is curiosity that has allowed us to understand the diversity of humanity and challenge inequality. Curiosity is the one thing that always pushes us forwards, and I hope it always does.

It’s certainly helped Click to get where it is today! What movie title best describes your life?

I quite like “The curiosity of humanity” actually. It’s why I’m always learning, always changing, always striving to understand.

What is something that is considered a luxury, but you don’t think you could live without?

I could probably learn to live without almost any luxury, but the one I’d miss most is my big house. My family are scattered across the country, so having space to put them up when they come to visit is brilliant.

There’s nothing quite like family! What do you love most about working at Click?

Click isn’t afraid of trying something new. So much has changed since I joined – new processes, new teams, new approaches – all working to improve our products, services and culture. Sometimes we get things wrong and we need to back track and make fixes, but if we didn’t try we’d never move forward!

Perfect Jen, you’ve summed Click up very well there! An original answer too might I add.

If you’re itching to meet more Clickers make sure you come back next week for a new episode. If you just can’t wait that long click here now to read our previous interviews!

Al Bakes



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