Our dealers took home awards in the Used Car Awards!

The Used Car Awards 2020 took place on Friday 5th February.

The Car Dealer Magazine Used Car Awards were held virtually this year, hosted by Mike Brewer.

We’re incredibly proud that THIRTEEN of our amazing dealers were shortlisted for awards:

Dealer Award Outcome
Hilton Garage Used Car Online Sales Experience Shortlisted
Sam Evans, Beck Evans Used Car Dealer Principal WINNER
Crompton Way Motors Used Car Dealership – up to 50 cars WINNER
Car-Pod Used Car Dealership – up to 50 cars Shortlisted
Kiteley Motors Used Car Sales Team Shortlisted
RS Car Sales Used Car Dealership – 51 to 100 cars WINNER
Emerald House of Cars Used Car Dealership – 51 to 100 cars Highly Commended
Angus MacKinnon Used Car Dealership – 51 to 100 cars Highly Commended
ASK Motors Used Car Dealership – 51 to 100 cars Shortlisted
Beck Evans Used Car Dealership – Over 100 cars Highly Commended
Martin Brothers Motor Company Service and Repair Outlet Highly Commended
Motor Connect Used Car Customer Care Shortlisted
Angus MacKinnon Social Media User Shortlisted
D9 Specialist Cars Newcomer Dealership WINNER
Norwich Van Centre Newcomer Dealership Shortlisted
Beck Evans Use of Video Shortlisted

We’re proud to support our dealers with their digital needs – including customer focused websites, Click & Collect/ Click & Deliver tools, and integrated dealer management system.

Get in touch with us if you want to see how we can help your dealership, and maybe we’ll see you in next year’s Used Car Awards!  Email us for a quote.

A quick run down of our dealers who won:

WINNER: RS Car Sales – Used Car Dealership of the Year 51- 100 cars

Rory Anderson, owner, said: “We’ve also tried to offer the best digital experience we can. Every car has as many pictures and videos as possible.”

Car Dealer Magazine, said “Our judges were particularly impressed with RS Car Sales’ fresh-looking, easy-to-navigate website and the firm’s great use of photography and video.”

> Read all about them and their award

 

WINNER: D9 Specialist Cars – Newcomer Dealership 

Car Dealer Magazine said: “Our judges were impressed with the brilliant website with detailed and friendly advice. Our mystery shoppers said ‘we couldn’t have asked for more’ in the process, with everything covered, including a professional video.”

Read all about them and their award

 

WINNER: Crompton Way Motors – Used Car Dealership of the Year up to 50 Cars

Paul Richards, owner, said: “We’re on FaceTime all the time, we’re on Instagram, so basically we’re just busy, busy promoting the business digitally.  It’s a different way of doing it, but it’s exciting. We’re doing click-and-deliver and click-and-collect at the moment, so onward and upward – just keep pressing forward.”

Read all about them and their award

 

WINNER: Sam Evans, Beck Evans – Used Car Dealer Principal 

Sam Evans was awarded Used Car Dealer Principal.  As well as taking home a highly commended award for Used Car Dealership Over 100 Cars.

Car Dealer Magazine said Sam Evans “was head and shoulders above the rest, leading a serial award-winning used car dealership which boasts impressive online reviews and wowed our mystery shoppers with a brilliant personal service.”

> Read all about them and their award

 

 

 

Do you know how the FCA Commission rules affect your dealership?

Do you understand the new FCA Commission Rules?

The FCA’s ban on ‘discretionary commission models’ and new rules take effect from the 28th January 2021.

The FCA rules on commission models, and on how they should be disclosed to customers are set out in CONC 3 and CONC 4 in the FCA Handbook. The FCA have set out their expectations across two key areas:-

  1. Banning pricing models linked to commission.
  2. Clarifying commission disclosure rules on all Financial Promotions and Pre-Contract Information to increase transparency to customers.

To help you comply, it is important to understand the FCA’s purpose with the rules, which is to :-

  • prevent credit brokers/dealers (including retailers) from being incentivised to set higher interest rates in order to earn more commission;
  • incentivise lenders and credit brokers/dealers (including retailers) to create and sell competitively priced loans;
  • ensure that consumers receive appropriate and timely information on interest charges and commission, to allow consumers to better engage with car finance options; and
  • see customers’ financing costs reduce.

To fully comply with the rules Lender have made changes to its pricing and commission approach.  As a result, you, as a dealer, will find that you will no longer be offered a price model that allows you any discretion to earn different commission rates based on the interest rate offered to the customer. This means that you will no longer be able to decide or negotiate the commission amount. The types of commission covered by the new rules should be interpreted broadly as it covers any commission, fee, or other remuneration payable under a financial arrangement and covers any fee or other financial consideration.

You must now operate within the commission models that your Lenders have set you. The effect of this is to prohibit discretionary commission models and it will be important that you operate within the models set by the Lenders. The new commission models will take effect from 28th January 2021. Good customer outcomes are central to the new ‘discretion removed’ models.

By now, your Lenders should have shared with you its new pricing and commission structures and agreed with you new rates and terms in advance of the regulatory change date. The old models will have been removed, which means that Lenders will have a closing date of 27 January 2021 where it will have the ability to pay out on the old commission models.  From 28 January 2021 onwards, Lenders will not be able to pay out on old deals and you will need to re-propose under the new commission model agreed.

Commission disclosure

The new commission disclosure rules apply to regulated credit agreement and regulated consumer hire agreements.

What is important to note is that the new disclosure rules contained in CONC 3.7.4 and 4.5 apply to you as the broker/dealer rather than to the Lenders, so it important that from the 28 January 2021 onwards you comply fully with these rules, not only in terms of operating within the Lenders new commission models but by also having in place sufficient disclosures statement on commissions in your own financial promotions and relevant customer pre-contract documentation.

>> Download our FCA Commission Info Sheet << 

 

 

 

Highly commended in Car Dealer Power Awards 2020

We were delighted to be highly commended in the Car Dealer Power Awards 2020 for TWO awards!

The Car Dealer Power Awards are hosted by Car Dealer Magazine, and put a spotlight on the best in the automotive industry as voted for by car dealers.  The awards were announced on 30th September 2020. To be highly commended in two categories is fantastic, and we’re thrilled to have been nominated and subsequently highly commended in the Dealer Management System of the Year Award and for Website Provider of the Year for Independent Dealers Award.

Dealer Management System of the Year Award 

The Click Dealer Management System was first launched in 1999.  Ollie, our CEO, said

 “It means a lot to be recognised in this category as we have taken advice from our dealers to ensure it meets their needs. We’re always listening to what our customers want and we try to implement those elements where we can. Therefore, our DMS really is designed around them.”

Our ClickDMS provides dealers with a one-stop shop for handling all their administrative needs, meaning dealers don’t need to use multiple systems – they can do all they need in one ClickDMS tool.

Website Provider of the Year for Independent Dealers 

We have over 1,400 dealers using our ClickDealer websites.

“We work very closely with our dealer partners, it’s like they’re family, so we’re so pleased that they’ve chosen to vote for us in the survey.”

We were also praised for providing a free version of our ClickEngage product during the lockdown period, as part of our care package, and truly supporting customers in the best way we could.  ClickEngage Free allows customers to engage with dealers from the comfort of their own home – request a part-ex valuation, completing finance form, and make a reservation request.