5 Star Reputation – Digital Experts for Independent Dealers

Meet the Clickers – Ben Wood

After a much-anticipated wait, Meet the Clickers is back!

With the terms ‘Friday Feeling’ & ‘Meet the Clickers’ basically being synonymous, what better way to celebrate than with a chat with another one of our long standing Clickers, Admin Team Lead and all round good egg, Ben Wood!

Benjamin! How are we mate? Great to catch up as always. Could you tell the readers at home a bit about your start to Clicker life and how it came about?

“Joseph, ayup me duck! Always a delight mate, privileged to be making my MTC debut!

I first joined Click in the summer of 2016 after being interviewed and hired by yourself. I had recently left my previous job at HMV and my Uncle, who is one of the maintenance guys here at Winton House, put me in touch with Gerry and everything just fell into place really. I started my Clicker life as a member of the Stock Copying/Business Admin team and I haven’t looked back since.”

Lovely stuff. Could you now tell us about your current role within the business and how this has changed since you started at Click?

“Love a good story..

Once upon a time, I started off as a Junior Stock Copier, joining the existing team of yourself and James Evans. As Click continued to grow, teams were expanded, new teams were created and after around 12 months, James would eventually move to the SEM Team and I was entrusted with being made Supervisor of our team. Fast-forward a few more months, you took up a new role within our Marketing Team and I was lucky enough to be asked to be team leader of the Stock/Admin Team and that’s where I find myself today!”

If you were stranded on a desert island for the rest of your life and could only take three items with you, what would they be?

“Hmm, you don’t make these questions easy do you? Off the top of my head, other than the obvious essentials, I would go for:

  1. A guitar – I’ve always wanted to learn to play and the time alone would give me the motivation to teach myself and keep my mind occupied at the same time. Life without music would just be unbearable.
  2. Bug Repellent – I can’t be doing with insects at all. I would just lose my mind if I was to continuously get bitten or have them crawling on me.
  3. Joke Book – Practically everybody in the company and everybody that knows me personally will know that I get a kick from what they’d call “Dad Jokes” or works of brilliance, as I like to refer to them as. If I had to keep myself company, jokes would definitely maintain the morale.”

When people come to you for help, what do they usually want help with?

“If it’s not stock associated queries from our Stock/Admin Team, it normally tends to be anything Click Reputation related really. Any Reputation-based queries that a customer has will primarily come to me.

Whether it’s setting up a new account or changing the shade of brand colouring on the review page, “let me just see if Ben’s free for you,” tends to be a favoured line of our wonderful Customer Care Team!”

As the readers may already be aware, your Auntie, Sadie (Benzantié) also works at Click. Could you tell us what it’s like working with a fellow family member?

“It’s not too bad actually! We have personal and business relationships and they never get in the way of one another. Although, I do tend to getaway with a bit more of the office banter with Sadie.

Mind you, given Sadie’s tender age of 60, retirement isn’t too far away anyway so I’m sure that she won’t mind putting up with it for a couple more years!”

Hahaha, oh dear, think you might be in trouble there Woody! Who is your go to band or artist when you can’t decide on something to listen to?

“Definitely got to be Foo Fighters, closely followed by a band called Shinedown, just banger after banger! Lovely, simply lovely.”

Apart from Port Vale playing in the conference, what are you most looking forward to in the next 10 years?

“Bit of a low-blow that one, Podmore! Haha.

From a Click Dealer standpoint, the company has grown so much in the last two years or so that I’ve been here, it’s exciting to just imagine where the company will be in another 10. The possibilities are endless and I’m excited to have the opportunity to play a part in it.

On a personal point, I’ve just got my driving license so knowing that I hopefully haven’t got to wait for another bus in the next 10 years is a particular high for me!”

Couldn’t resist mate sorry. We’ll be joining you soon by the looks of it (Stoke City Fan)! What is your favourite sporting moment of all time?

“The only moment that really comes to mind from a personal perspective is when Port Vale went from administration to promotion within the same season in 2013.

For promotion to be sealed on the final home game of the season, from an own-goal from one of our previous players in the last few minutes, in front of 12,000+ fans was something special. The atmosphere is something that I’ll never forget, incredible stuff.”

What has been your favourite Click Dealer moment since you started working here?

“There have been so many memorable moments since I’ve been here, it’s hard to choose just one!

I think that my personal favourite has got to be when we all finished the first Born Survivor challenge, in aid of Leighton Hospital’s Ward 17. The massive sense of pride and achievement that we all felt after crossing the finishing line together was amazing and the togetherness that we all showed as a team throughout the day speaks volumes for the Clicker spirit.”

What is the hardest thing you have ever done?

“I try to play football every week, making myself look respectable is easier said than done! Haha.

By far the hardest thing that I’ve ever had to do is when myself and a friend coached and managed a junior football team, it’s so mentally and physically draining. The lack of funding at Grassroots level makes the lives of coaches and managers just that much harder. Not to mention having to deal with angry parents on a weekly basis!

It’s definitely one of, if not the most challenging thing that I’ve ever had to do but seeing the little lads smiling and tuning in their inner Lionel Messi on a Sunday morning more than makes it all worth it.”

As always to finish off, what do you love most about working at Click?

“Us Clickers are probably starting to sound quite cliché now because we all seem to say the same thing here. It’s got to be the whole family feel around the place and this all comes from the very top.

Gerry, Pippa and Ollie all make every single Clicker feel welcomed into the company straightaway and make everybody feel appreciated for the work that they do. Not many directors would take the time to get to know you on a personal level but this is exactly what they do. Nothing that we ask is ever too much trouble for them, I honestly couldn’t ask for a better place of work and I consider myself extremely lucky to be a part of the Clicker family.”

Well Ben, that was brilliant I must say! Thanks for getting involved in Meet the Clickers, I appreciate you taking time out of your day to answer the questions. Hopefully the readers at home enjoyed it as much as I did! Until next time…

J Pod.


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