Delph Garage Halesowen, Dudley.
Delph Garage was Established in 1975 at it's Original Site in The Delph, Brierley Hill and has recently celebrated it's 40th Anniversary.
Founded by Colin Nash and joined in the business by sons, Warwick and James Nash in 1994, Delph Garage’s aim is the same today as it was back in 1975, to continually source and provide our customer base with only the finest quality cars available in the marketplace today.
Every vehicle in stock is a genuine main dealer part exchange, and has been sourced and selected by Warwick Nash.
Great pride is taken in the preparation of every vehicle offered and with a real emphasis placed on aftersales this ensures the standards that their customers have become accustomed to over the years remains high.
Because of this, Delph Garage’s sales continue to grow year on year as the loyalty shown to them by their Customer base results in annual sales approaching 50% repeat business and recommendation.
The Beginning of the Click Adventure...
What made you decide to go with Click Dealer for your DMS/Website?
Click came highly recommended!
What was the process like when you signed up? Was it relatively hassle free?
Yes, the whole process was hassle free, quick and easy.
How did you find working with the staff to get your website up and running?
Very good, very easy.
What have been the main differences for your dealership since coming on board with Click?
As a company from Gerry at the top, you work your way through the staff, whenever I contact Click you’re always pretty ‘go ahead’ with everything. So it’s been a positive change. We sort of do our own return through the system. So just being able to manage everything through the software has been really great.
Working With Click Dealer...
If you have any issues or problems how good are Click Dealer at resolving them?
Would you/have you recommended Click to other dealerships?
Yes, I would most definitely.
What’s the best thing about working with Click Dealer?
I would say the fact that if ever there is an issue Click seem to find solutions straightaway or if it isn’t a quick fix then they work hard to find a solution for us.
Is there anything you’d like to see Click Dealer improve/bring in, in the future?
Not off the top of my head.
Have any of your ideas or suggestions for improvement ever been implemented by Click?
I can’t think of anything offhand but I have contacted Click and mentioned things that I want to incorporate into my website and Click always factor those in.
Do you get a lot of positive feedback about your website?
Yes, all the time to be honest, it’s a great site.
Do you think Click are at the forefront of dealer technology?
I would say so, they’re a very innovative as a company.
How has Click Dealer saved your business time?
To advertise and market the cars because it’s a nice simple process so that saves time. And whenever we want to export the adverts to other advertising streams like Car Gurus and other people like that, Click have exported everything across for us.
How has Click Dealer helped to increase profitability for your dealership?
I would say that the website being as attractive as it is has helped. The finance calculator certainly helps too. I would probably say Click help us to convert people quicker to make the process easier for the customer too.