5 Star Reputation – Digital Experts for Independent Dealers

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Online Reputation Management

Online customer reviews are essentially the millennial word of mouth which means when consumers search for a product or service online, they instinctively go directly to the company with the best reputation, based on their ratings and customer comments.

These days such reviews tend to be scattered across the internet on various platforms and websites, meaning a company’s brand authority and reputation is significantly diluted. The new Click Reputation tool from Click Dealer has the functionality to collate, display and monitor certain review sites, giving dealers complete control of their online reputation.

PROTECTS Dealers Against Negative Online Reviews

Click Dealer’s new bolt on feature to its core product offering is set to revolutionise customer intelligence in the automotive industry and has the functionality to protect dealerships from negative reviews by notifying them as soon as they are published. This then gives dealers the opportunity to reply to negative comments and try to sort out any issues as they arise.

DISPLAYS Reviews on Dealer’s Websites

The new tool also helps to build dealership reputation quickly and easily using proven business processes, as well as promoting a positive brand image with genuine reviews from satisfied customers displayed prominently on dealer’s websites. Click Reputation pulls five star reviews about a dealership from across the internet and displays them on their website review page for all users to see how great their service is!

PROMPTS Customers to Review Dealerships

Without a strong set of online customer reviews dealers risk losing customers directly to their competitors who have built a strong reputation off the back of positive customer feedback and are therefore much more likely to benefit from increased click through to their website. Click Reputation is setup to prompt customers via email or SMS message to review a dealership online at set intervals such as directly after a sale, thus removing the time and effort required for dealers to chase their customers for reviews.

MONITORS 88 UK Review Websites

Click Dealer has developed its latest core add on to include live monitoring of a range of UK review websites including: Google, Facebook, Yell and many other popular review platforms. Dealers are notified via email as soon as a new review of their business appears online, this way they don’t have to scour the internet searching for feedback on their company and save themselves a lot of time.

PROMOTES Positive Feedback Through Copying Reviews

Whenever a 5* review is submitted on a dealer’s company website, Click Reputation automatically emails the customer to ask them to copy and paste the positive comments onto another review website of a dealer’s choice. This then further increases the amount of times the feedback is seen online and spreads positive brand awareness, helping to drive more leads and higher profits.

COMPLIES With Competitions & Markets Authority Regulations

The collection, moderation and publishing processes used by Click Reputation comply with the most stringent recommendations by the Competition and Markets Authority in the UK and with the CMA guidance on review websites. So dealers can be safe in the knowledge that they are fully compliant when using their new platform.

With good reputations difficult to build up, Click Dealer’s innovative reputation management tool offers an integral service to its dealership network.

To find out more about our website services, or to book a free demo, get in touch with Click Dealer by calling 01782 478 220, emailing sales@clickdealer.co.uk or by requesting a call back below.

Please confirm that you are authorised on behalf of the dealership to register for this consultation by ticking the box below:

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Once you have submitted the form a member of the Click Dealer upgrades team will be in touch to organise your free consultation!

“Since joining Click Dealer we’ve seen a huge increase in the volume of leads, conversion and in turn profitability. We’ve saved at least a day a week in admin time through using one end to end system! They’re extremely pro-active with a portfolio of leading tech, Click have helped to make my business a seamless operation so we can focus on high quality customer service. I’d highly recommend them to any forward-thinking dealership looking to progress to the next level.” – Scott Sibley, Redgate Lodge – Winner of The Car Dealer Magazine Dealers Dealer of the Year Award 2017

Scott Sibley, Redgate Lodge – Winner of The Car Dealer Magazine Dealer’s Dealer of the Year Award 2017


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