Meet the Clickers – James Smith

Episode 44 of Meet the Clickers is here! This week I had the pleasure of speaking to James Smith.

Once he’d finished speaking about Kanye, I managed to get some answers out of him!

Hi James, I hope you’re well. Could you tell us a little bit more about how you started at Click please?

Well, I was at Uni and we had been encouraged to do a placement year (which I wasn’t sure if I wanted to do,) so we had a few business’s come in and talk to us about what they do and give us a chance to see what was out there, they each did a presentation and came around and spoke to each person for 5 minutes, after this I was more encouraged to do a placement.

The next day I received an email from my course leader and from Keiran telling me that I had made a good impression and asked me to come in for an interview, Ron later told me that I was the only person in the room worth bringing in and that I showed genuine interest and promise. I came in for an interview and got the job!

My placement wasn’t due to start until I finished university in May, but Ron asked me if wanted to start on a part time basis to get used to the job, so I started in December doing either a day or a couple of days per week alongside University and my other job as a supervisor at the Co-op until I started full time in June.

Sounds good! What exactly does your job entail now and how has it changed since you started?

So, I work in web changes, we basically manage the dealer’s websites and make any changes when requested. This can vary from technical additions to the site, to design work on the site or even something as simple as changing contact details.

My job responsibility has grown as my job knowledge has, I started by doing simple jobs while I was training now I help Ganno manage changes for some of the bigger accounts.

What’s the most expensive item you’ve ever bought?

Hmmm, it’d probably be my MacBook Pro!

I would have thought those Yeezys would be up there… What’s one luxury item you couldn’t live without?

That’d have to be my phone! I use it every single day and I don’t know what I’d do without it.

I’m with you there mate. Why do you model your hair on your FIFA Virtual Pro?

Because my pro’s hair is amazing! Definitely got the best hair on the team!

Dream car?

Either an Audi R8, or BMW i8. They both look really nice and are stupidly fast!

Great shout! They’re both unreal cars. I’ve been told you get quite loud after a few beers! What’s the worst thing you’ve done whilst drunk?

That’s a hard one! From the things I remember it’d probably be punching a wall! I’ve got no idea why I did it, but I woke up with a huge swollen hand; it wasn’t ideal. It’s got nothing on Ben though.

Favourite TV show?

Definitely Always Sunny in Philadelphia! Shout out to Ron!

I can’t say that I’ve watched it, that’ll be next on the list. I’ve been told you’re a Stoke season ticket holder, what’re you punishing yourself for?

I really don’t know… It’s definitely been a struggle this year though! At least we can both say we support a better team than Ben Wood though!

Very true mate! What’s one trend you hate?

No doubt about it, dabbing. I hated it when it started, I hated when footballers copied it and I still hate it now!

What is it you like so much about Kanye?

He’s a musical genius and a huge inspiration! His songs are always on my playlists and his clothing collaboration with Adidas is amazing! I’m wearing a pair of Yeezys right now!

Clearly a Donald Trump supporter then too… What could you give a presentation on with no preparation?

I could talk about pretty much anything, but if I was going to pick one it’d be football. There’s just so much to cover, from tactics to tournaments!

What do you love most about working at Click?

For me it’s the working environment, everyone is so friendly, and it just makes Click a great place to come to and get your head down; even if we do have a laugh in the process! The fact that the directors and management are so down to earth, it just makes you want to get stuck in for them!

That’s great James, I think everyone would agree with you there!

Used Car Buyers Have High Expectations of Service Standard

High Customer Service Demand
This year, we have seen more and more people choosing used cars over new, and while this is good news for the second-hand market on the whole, certain challenges have arisen. 

The second-hand car market is currently a thriving success compared to how it was five or ten years ago, but while more buyers are turning to preowned vehicles, used buyers have now come to expect the same standard of service as if they were buying a new car.  

CitNOW’s Report 

CitNOW have recently published a Year of the Used Car Report which reveals that at least 48 per cent of potential car buyers are now taking to the used car market to shop for their next vehicle.  

The report by the video specialist also shows that almost three quarters of used car buyers now expect customer service to be the same as that offered when purchasing a brand-new vehicle.  

CitNOW exposed the biggest problems used buyers have, highlighting the need for better clarity and service from retailers to take advantage of increased interest in the used market.  

Consumer Experiences in the Used Car Market  

According to the study by CitNOW, the most common bad experiences in the second-hand market involved concerns about mechanical reliability, electrical faults and problems regarding bodywork. More than a quarter of the negative consumer experiences appear to be the result of poor customer service from the retailer.  

Head of sales and client services at CitNOW, Ollie Parsons, said: ‘’Modern car buyers are turning toward the used market more than ever before, and this new type of buyer is rightly demanding a customer experience on a level with the brand-new buying journey. 

Parsons further added, ‘’The used car market has been enjoying record levels of success already with plenty of scope retailers to improve their service and push sales even further.’’  

 

To find out how Click Dealer technology can help your dealership provide a higher standard of customer service, get in touch today by emailing us at [email protected], calling us on 01782 478220 or sending us a message via our contact page!