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Making Your Sales Team Aware Of Outgoing Business Costs Could Increase Conversion Rates
- October 8, 2019
- Posted by: Josh Locke
- Category: Automotive Industry
No CommentsExplaining the costs of your marketing and advertising as well as breaking down a cost per lead could empower sales execs to boost their efficiency in a challenging quarter where every lead counts. Due to the main driving force behind sales-based roles being the incentive of commission, it’s easy for sales staff to focus on
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FCA Probe Into Motor Trade Finance Models Not Over Yet
- August 27, 2019
- Posted by: John Swift
- Category: Automotive Industry
Dealers who provide finance for buyers are being reminded that the Financial Conduct Authority hasn’t turned its back on the motor trade. Every business in the used car sector needs to realise that it could be mystery shopped at any time and should be able to prove that its systems are robust, accurate and legal.
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New Car Buyer Secrets Exposed To Help You To Adapt In 2019
- June 12, 2019
- Posted by: Josh Locke
- Category: Automotive Industry
A recent survey conducted by Carwow, focusing on the car buying public shows that certain assumed knowledge about automotive retailing might not be based on reality. To gain a better understanding of how consumers make their new car buying decisions, extensive research and data were analysed and from it, Carwow head of manufacturer partnerships, Phil
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The Motor Ombudsman not trusted by users
- May 30, 2019
- Posted by: John Swift
- Category: Automotive Industry, News
The Motor Ombudsman has more than doubled the number of staff in its Customer Service section after getting a rating of just 1/10 on the Trustpilot user review website following scores of complaints about the scheme. TMO, which acts as a go-between in a dispute between a dealer or garage and a customer, says it
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Research Claims Car-buyers Want To Spend More Time With Salespeople
- May 29, 2019
- Posted by: Josh Locke
- Category: Automotive Industry, News, Tips For Dealers
So it turns out that the commonly held belief that consumers can’t stand car salesmen, is a load of rubbish. Research has shown that your typical car buyer wants to spend more time with their salespeople, and it demonstrates that prolonged absences by those salespeople during the purchase process lead to poorer satisfaction with the overall
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Premium Car Brands Are Seeing Growth of Over 60% as Car Buyers Want Premium Service
- May 23, 2019
- Posted by: Josh Locke
- Category: Automotive Industry, News
An elevation in retailer and insurers’ customer service standards to match the surge in premium market share could see increased satisfaction and loyalty. Expectations from customers regarding their treatment are growing, AX says with more motorists than ever choosing premium brands, the bar for quality customer care has been set quite high. Insurers are also
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Why Car Dealers Should Invest in Their Staff
- March 20, 2019
- Posted by: Kari Jones
- Category: Tips For Dealers
At Click Dealer, we are lucky enough to have managers and directors who believe in their people and provide them with opportunities to develop personally and professionally. Speaking from experience, the more you invest in your staff, the more reward you’ll gain. If you’re an avid reader of our ‘Meet the Clickers’ blog series, you’ll
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Why Lead Management is Key for Dealerships
- January 10, 2019
- Posted by: Kari Jones
- Category: Products, Tips For Dealers
Many dealerships today are heavily focused on acquiring leads, but don’t have a process in place to deal with them once they’ve gained them, leaving them to fall into the hands of competitors. Having an effective lead management system can help you offer your customers better service and prevent sales leads being lost. It can also give
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How Responding to Customers’ Changing Priorities Will Help You Sell More Cars and Car Finance
- November 30, 2018
- Posted by: Kari Jones
- Category: Automotive Industry, Tips For Dealers
We are currently witnessing a shift in consumption patterns, and this could be key to boosting sales of vehicles and, in particular, car finance deals. Most of us can probably remember when DVDs were the latest trend and we were in awe of this new technology, but now, owning DVDs is old fashioned. Why would
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Six Reasons Why Your Dealership Should Have Live Chat
- April 9, 2018
- Posted by: Kari Jones
- Category: Tips For Dealers
When customers enter your physical dealership, your strategy might be to ask visitors if they would like any help. Live chat does exactly the same thing on your website if you enable web chat boxes to pop up with a generic greeting…
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